Southern California HERC

Unemployment Insurance Hearing Representative

POSITION DETAILS

University Human Resources (UHR) of The City University of New York (CUNY) delivers comprehensive human resources programs and services to the 26 colleges and professional schools that comprise the University. Within UHR, over 100 staff members oversee the University's Benefits, Payroll, and unemployment insurance functions and services covering approximately 40,000 full-time and part-time employees.

The Unemployment Insurance Unit seeks an experienced Unemployment Insurance Hearing Representative to help administer the University?s unemployment insurance program. Reporting to the Deputy Director of the Unemployment Insurance Unit, the Hearing Representative will represent the University at Administrative Law Judge hearings, present evidence, conduct cross examinations, and give closing statements. Additionally, the Hearing Representative will prepare unemployment insurance cases, gather documents and evidence, research facts and laws, and interview potential witnesses.

Key duties include but will not be limited to the following:

• Attends Administrative Law Judge hearings before Department of Labor (DOL) Administrative Law Judges, presents evidence, and testifies on behalf of the University; researches and investigates claims for unemployment insurance hearings, contacts colleges and DOL to assist with case review.
• Prepares unemployment insurance cases by researching pertinent facts and laws, compiling documents and evidence, interviews and reviews questions with potential witnesses.
• Prepares witnesses for hearings, conducts cross examinations, and gives closing statements.
• Appeals cases as necessary to the Appeal Board, obtains hearing transcripts and researches and writes briefs based on precedent cases for submission to the Appeal Board on behalf of the University.
• Researches and investigates initial claims for unemployment insurance benefits, includes review of benefits to determine entitlement/eligibility, contacts colleges and the DOL to assist with case review and protest claims.
• Conducts case audits including follow ups and FOIL requests.
• Maintains case files and documents, witness sheets, and hearing and decision records.
• Conducts unemployment insurance training for campuses as needed.
• Provides coverage for team members as needed.
• Assists with special projects addressing long-term cost-saving goals.

NOTE:

Until further notice, this position is eligible for a hybrid work schedule.

QUALIFICATIONS

Minimum:

Bachelor's degree and four years' related experience required.

Preferred:

• Advanced degree or professional certification in a related discipline preferred.
• Four years of human resources experience, particularly working with unemployment insurance benefits in large, complex, or unionized higher education or public institutions.
• Knowledge of unemployment insurance labor law, administrative law, relevant terms, benefits, and coverage as well as New York State codes, rules, regulations, and programs.
• Professional integrity and credibility to work discreetly on sensitive assignments, exercise sound judgement, and manage confidential information.
• Flexible with strong organizational skills to devise and execute work plans, prioritize work, manage multiple assignments and meet deadlines.
• Detail-oriented and accurate with sound critical analytical, evaluative, and research skills.
• Polished and professional interpersonal communication, writing, and presentation skills.
• Ability to navigate complex University and college frameworks as well as establish and maintain positive working relationships and partnerships with internal and external stakeholders.
• Commitment to workplace diversity, accountability, transparency, and service excellence.
• Computer and web proficiency using benefits, recruiting, payroll, or related systems, databases, and programs, plus Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook, and Project), Adobe Acrobat.

CUNY TITLE OVERVIEW

Administers processes and policies university-wide as part of a team of HR professionals in CUNY's Office of Human Resources Management (OHRM).

• Advises members of the University community on HR policies and guidelines, providing a high level of customer service
• Reviews transactions and employee data using the utmost discretion; may conduct audits and prepare reports and communications
• Maintains an in-depth understanding of, and applies, CUNY policies, rules and regulations, relevant laws and guidelines, and selected provisions of collective bargaining agreements.
• Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

The salary range is $76,937 - $90,838 , commensurate with credentials, education, and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS\HRAM\FL.HRS\CG\SEARCH\FL.GBL?Page=HRS\APP\JBPST\FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=32184&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings

CLOSING DATE

May 28, 2026.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 32184

Location: Central Office

Job Type: Full-Time

About CUNY City University of New York - System

The City University of New York provides high-quality, accessible education for more than 269,000 degree-credit students and 270,000 adult, continuing and professional education students at 25 campuses across New York City. The University is an integrated system of senior and community colleges, graduate and professional schools, research centers, institutes and consortia. From certificate courses to Ph.D. programs, CUNY offers postsecondary learning to students of all backgrounds. It provides the city with graduates trained for high-demand positions in the sciences, technology, mathematics, teaching, nursing and other fields. As CUNY has grown, the University also has strengthened its mission as a premier research institution, building an array of modern facilities and expanding the ranks of its world-class faculty. Throughout its history, the University has been an integral part of the city and state through partnerships with public schools, economic development initiatives, immigration aid and financial advice services and other community outreach programs. Today, CUNY faculty and staff continue to benefit New York City — as well as the entire nation — by serving as policy exper...ts to business and government, advisers to nonprofit institutions, civic organizations and community groups. Students, too, are strongly encouraged to experience the cultural, educational and community-based opportunities of the five boroughs, through a network of internships and fellowships, to embracing the city as their campus.

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