Southern California HERC

The USC Caruso Department of Otolaryngology-Head and Neck Surgery at the Keck School of Medicine is seeking a Patient Navigator who will serve as a liaison and program developer for the Otology Division.

This position will work directly with physicians, patients, and other USC Care clinical teams to implement processes at USC that promote the highest standards of patient satisfaction, patient throughput, program development, and outreach strategy. Candidates for this position are encouraged to have excellent communication and leadership skills and a background in clinical pathways and patient advocacy. Responsibilities include meeting with the Otology providers to discuss patient care cases and methods to improve clinical coordination pathways, patient throughput, patient and family education, marketing and strategy campaigns, and leading efforts to improve the reach of the service area. 

The position will report directly to the Senior Clinical Administrative Director and will work closely with all members of the Otology Team.

Skills:

• Skill in analyzing information, problems, situations and procedures to define objectives
• Ability to creatively integrate competing demands of an outpatient setting into a productive working environment
• Must be able to maintain calm and exceptional demeanor while handling a high level of activity
• Must be a people person, love interacting with patients and delivering patient satisfaction
• Ability to effectively multitask
• Proficient with Cerner and Microsoft office Suite
• Ability to work independently and as part of a team
• Personable, proactive, and able to work in a fast-paced environment
• Preferred experience: 3 years of direct patient care related experience in a medical environment

The role is full time, Monday through Friday. The salary is competitive and depends upon experience. Please send a CV and a Cover Letter along with the main application.

The University of Southern California (USC) founded in 1880 is the largest private employer in the city of Los Angeles. As an employee of USC, you will be part of a world-class research university and a member of the “Trojan Family” which is comprised of the faculty, students, and staff that make the university what it is.

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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