Southern California HERC

Director of Human Resources - Facilities Operation and Emergency Response (Revised)

POSITION DETAILS

The City University of New York?s Department of Facilities Planning, Construction and Management (FPCM) is seeking a Director of Human Resources (HRD) to support the Office of Facilities Maintenance, Operation and Emergency Response which will lead university shared facilities services. The newly envisioned shared facilities services model will operate through the university?s four regional maintenance hubs, supported by the business and administration teams operating from the facilities central office. The strategic goal of the shared facilities services is to ensure a standardized professional level of facility operations and centralized oversight for the maintenance and upkeep of CUNY?s portfolio of 300 buildings and 26M square feet of educational facilities.

Reporting to the Executive Director of Facilities Administration and JOCs Program, the Human Resources Director provides strategic and operational leadership for all HR functions particularly in support of Skilled Trade and Facilities titles, including maintenance, engineering, and other operational roles. The HRD ensures compliance with CUNY policies, collective bargaining agreements, civil service rules, licensing requirements, and safety regulations while driving workforce planning, employee development, and operational excellence across facilities and skilled trade units.

Key responsibilities include, but are not limited to:

• Oversee and direct all HR operations, ensuring consistent, compliant, and high-quality service delivery.
• Supervise HR managers and staff, ensuring consistent and equitable service delivery and compliance with university-wide standards, policies, procedures, and labor agreements.
• Serve as primary advisor to senior leadership and managers on HR policies and collective bargaining agreements, with emphasis on Skilled Trade and Facilities titles covering work rules, scheduling, overtime, seniority, job assignments, and disciplinary processes, in coordination with the Office of Classified Civil Service, Office of the General Counsel and CUNY Office of Labor Relations, as appropriate, to ensure compliance and consistency.
• Guide workforce planning, including recruitment strategy, classification and compensation, and organizational development in collaboration with Facilities, Operations, and Campus Planning leadership
• Partner with senior leadership to advance strategic planning and continuous improvement across personnel, budget, technology, and operational processes.
• Lead the development and delivery of HR training, professional development programs, and employee engagement initiatives, supported by clear communication and accessible guidance materials.
• Partner with Facilities leadership to strengthen technical training aligned with evolving equipment, technology, regulatory standards, and applicable collective bargaining agreements.
• Evaluate internal HR processes and implement continuous improvements to enhance efficiency, service delivery, equitable contract administration, and compliance across all HR operations.
• Ensure the accuracy and security of personnel information for all University employees by supervising the maintenance of personnel records and HRIS.
• Ensure compliance with all federal, state, and local employment laws, collective bargaining agreements, University Bylaws, civil service rules, and NYS education and ethics requirements, including mandatory training programs.
• Perform related duties as assigned.

NOTE :

Until further notice, this position is eligible for a hybrid work schedule

QUALIFICATIONS

Minimum:

Bachelor's degree and eight years' related experience required.

Preferred:

• Ten years of human resources experience.
• SHRM or HRCI certification.
• Proven experience leading and supporting centralization initiatives focused on streamlining workflows, enhancing operational efficiency, and optimizing organizational processes.
• Current knowledge of higher education laws and regulations, as well as public sector labor laws, NYC and NYS labor contracts, rules, regulations and policies, and federal and state employment and labor laws.
• Experience working with skilled trades, facilities operations, engineering teams, or maintenance units in a unionized, public sector, or higher education environment.
• Experience applying collective bargaining agreements that govern skilled trade and operational staff.
• Familiarity with civil service systems, job classifications, and rules affecting skilled trade titles.
• Ability to build strong partnerships with facilities leadership, supervisors, and union representatives.
• Strong diplomacy, negotiation, conflict management/resolution, and communication skills tailored to diverse operational environments.
• Exceptional writing, verbal, and interpersonal communication skills, including ability to prepare reports, and strong consultation, presentation, and group facilitation skills with experience presenting to various audiences.
• Exceptional analytical, evaluative, research and critical thinking skills to arrive at valid conclusions and make recommendations and action plans.
• Strong work ethic, character and personal integrity with ability to work with the utmost professionalism, discretion and confidentiality, as well as establishing and maintaining productive working relationships.
• Proactive, flexible and collaborative work style with strong listening, group facilitation, presentation and cross-cultural interpersonal skills for effective communications and productive relationships with diverse staff and external stakeholders.
• Demonstrated leadership and managerial skills with ability to use sound judgment to make decisions and resolve problems diplomatically.

CUNY TITLE OVERVIEW

Directs employee relations, communications, and related activities in a campus or unit.

• Serves as the primary resource on policies and management practices related to employee relations
• Directs work-related dispute and conflict resolution services (mediation, conciliation, negotiation) and participates in investigations
• May manage Labor Relations grievances and cases
• Identifies training needs and provides programs on employee relations and communications
• Prepares and distributes employee communications using various media
• Works collaboratively with Human Resources, Legal, and Labor Relations personnel and with management in other functions
• Performs related duties as assigned.

CUNY TITLE

Higher Education Officer

FLSA

Exempt

COMPENSATION AND BENEFITS

The salary range is $136,546 - $145,671 , commensurate with credentials, education, and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS\HRAM\FL.HRS\CG\SEARCH\FL.GBL?Page=HRS\APP\JBPST\FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=31033&PostingSeq=1

Current CUNY employees are strongly encouraged to apply and must do so through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings.

CLOSING DATE

Open until filled (Revised)

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 31033

Location: Central Office

Job Type: Full-Time

About CUNY City University of New York - System

The City University of New York provides high-quality, accessible education for more than 269,000 degree-credit students and 270,000 adult, continuing and professional education students at 25 campuses across New York City. The University is an integrated system of senior and community colleges, graduate and professional schools, research centers, institutes and consortia. From certificate courses to Ph.D. programs, CUNY offers postsecondary learning to students of all backgrounds. It provides the city with graduates trained for high-demand positions in the sciences, technology, mathematics, teaching, nursing and other fields. As CUNY has grown, the University also has strengthened its mission as a premier research institution, building an array of modern facilities and expanding the ranks of its world-class faculty. Throughout its history, the University has been an integral part of the city and state through partnerships with public schools, economic development initiatives, immigration aid and financial advice services and other community outreach programs. Today, CUNY faculty and staff continue to benefit New York City — as well as the entire nation — by serving as policy exper...ts to business and government, advisers to nonprofit institutions, civic organizations and community groups. Students, too, are strongly encouraged to experience the cultural, educational and community-based opportunities of the five boroughs, through a network of internships and fellowships, to embracing the city as their campus.

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