Southern California HERC

University NYSOP Navigator (Admissions Senior Advisor), Office of Admissions Services (Multiple Vacancies)

POSITION DETAILS

The Office of Enrollment Management within the Office of Academic Affairs (OAA) at The City University of New York (CUNY) Central Office, in collaboration with CUNY's 26 colleges and key University stakeholders, develops and advances enrollment and retention strategies that expand access, promote equity, and support student success. Comprised of K-16 Initiatives, Office of Admission Services, Office of Student Financial Assistance, and Office of the University Registrar, the division supports the full student lifecycle, from outreach and application to enrollment, persistence, and completion. The University Admissions Office functions as the central recruitment and admissions resource for prospective undergraduate students, including first-year, transfer, adult, and non-traditional applicants. The office is dedicated to delivering clear and consistent guidance, responsive service, and a student-centered admissions experience throughout the University system.

Reporting to the Associate Director of Admissions Services, the University NYSOP Navigator, will serve as a senior admissions advisor to prospective students who are eligible for the New York State Opportunity Promise (NYSOP) , a strategic NYS initiative designed to increase college degree attainment by providing free community college for eligible adult learners aged 25-55, making it possible for adult learners to pursue an associate?s degree in high-demand fields like Nursing, Teaching, Technology, and Engineering. The NYSOP Navigator is responsible for ensuring an exceptional and supportive experience for prospective students, providing expert admissions and enrollment guidance and counseling in a time sensitive manner.

In addition to the job summary above and CUNY Title Overview below, other key duties include, but will not be limited to the following:

• Serve as the primary point of contact for prospective NYSOP students, providing accurate and timely guidance on admissions requirements, academic programs, and application procedures through phone, email, virtual, and in-person communications.
• Provide comprehensive enrollment counseling to first-year, transfer, and adult learners by assessing academic goals, identifying potential barriers, and guiding students through next steps in the admissions process.
• Conduct proactive outreach and follow-up from inquiry through enrollment to support application completion, registration, and timely submission of FAFSA and New York State financial aid applications.
• Review applications and supporting documentation in accordance with established admissions guidelines and provide preliminary assessments as appropriate.
• Maintain accurate and comprehensive records of student inquiries, communications, and application activity within admissions and recruitment systems, including Slate, College Board EPS/Search, LivePerson, and Ruffalo Noel Levitz tools.
• Utilize recruitment tracking systems and reporting modules to monitor outreach activity, analyze engagement trends, and support enrollment goals.
• Participate in recruitment initiatives, including information sessions, workshops, open houses, college re-entry programming, and community outreach events across New York City; deliver engaging presentations to prospective students, families, and community partners.
• Collaborate with campus admissions, financial aid, student services offices, and external partners to facilitate a seamless transition from application through enrollment and connect students to appropriate University resources.
• Contribute to continuous improvement efforts by assessing student needs and recommending enhancements to programs, processes, communications, and service delivery.
• Perform other duties as assigned.

NOTES:

• Until further notice, this position is eligible for a hybrid work schedule.
• Frequent travel across all five boroughs to attend evening and weekend events is required.
• This position is contingent on funding to be renewed on an annual basis.

QUALIFICATIONS

Minimum

Bachelor's Degree and 4 years' related experience required.

Preferred

• Experience in admissions, enrollment management, academic advisement, or student services in an academic setting.
• Strong presentation, written, and verbal communication skills, including experience facilitating workshops, information sessions, or recruitment events.
• Demonstrated ability to interpret admissions requirements and clearly communicate eligibility criteria, application procedures, and related New York State and federal financial aid processes and timelines to prospective students.
• Proven ability to conduct outreach campaigns and manage student follow-up through various communication channels (e.g. email, phone, text, virtual platforms).
• Experience using recruitment and analysis, CRM systems and/or tools (e.g., Slate, College Board EPS/Search, LivePerson, Ruffalo Noel Levitz).
• Experience collaborating with cross-functional teams in a centralized or multi-campus university system.
• Strong analytical skills and attention to detail while maintaining a high level of customer service in a fast-paced environment.
• Ability to work evenings and weekends and to travel independently throughout New York City?s five boroughs to support recruitment activities.
• Demonstrated cultural competence and commitment to advancing access, equity, and student success, with experience effectively supporting and engaging diverse student populations, including first-generation, transfer, adult, and non-traditional students, as well as families from varied socioeconomic, racial, and educational backgrounds.
• Bilingual or multilingual proficiency (preferred but not required).

CUNY TITLE OVERVIEW

Conducts and coordinates student recruiting and other admissions activities.

• Counsels prospective, transfer, and current students on their academic goals and how they may be achieved at the College, and assists them in preparing academic plans
• Provides referrals to other College departments as needed to further assist student/applicant
• Conducts follow-up with students from inquiry stage to registration
• Reviews applications and provides preliminary recommendations on admissions
• Participates in recruitment programs such as open house sessions, and direct recruiting activities
• Performs related duties as assigned.

Job Title Name: Admissions Senior Advisor

CUNY TITLE

Higher Education Assistant

FLSA

Non-exempt

COMPENSATION AND BENEFITS

The salary range is $70,815- $79,598 , commensurate with credentials, education and experience.

Effective 9/1/26, salaries will be adjusted by 3.25% in accordance with the terms of the PSC-CUNY collective bargaining agreement for eligible employees.

CUNY?s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined. The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psp/erecruit/EMPLOYEE/HRMSCG/c/HRS\HRAM\FL.HRS\CG\SEARCH\FL.GBL?Page=HRS\APP\JBPST\FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=31829&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings.

CLOSING DATE

Open until filled.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 31829

Location: Central Office

Job Type: Full-Time

About CUNY City University of New York - System

The City University of New York provides high-quality, accessible education for more than 269,000 degree-credit students and 270,000 adult, continuing and professional education students at 25 campuses across New York City. The University is an integrated system of senior and community colleges, graduate and professional schools, research centers, institutes and consortia. From certificate courses to Ph.D. programs, CUNY offers postsecondary learning to students of all backgrounds. It provides the city with graduates trained for high-demand positions in the sciences, technology, mathematics, teaching, nursing and other fields. As CUNY has grown, the University also has strengthened its mission as a premier research institution, building an array of modern facilities and expanding the ranks of its world-class faculty. Throughout its history, the University has been an integral part of the city and state through partnerships with public schools, economic development initiatives, immigration aid and financial advice services and other community outreach programs. Today, CUNY faculty and staff continue to benefit New York City — as well as the entire nation — by serving as policy exper...ts to business and government, advisers to nonprofit institutions, civic organizations and community groups. Students, too, are strongly encouraged to experience the cultural, educational and community-based opportunities of the five boroughs, through a network of internships and fellowships, to embracing the city as their campus.

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