Southern California HERC

APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another.

You support the team that enables the APU Community to accomplish their work using physical technology tools, lightweight software solutions, and audio/video systems. You will care for the user experience of all classroom technologies, staff, and faculty personal technology, event technology, and general technology support by taking direction from your supervisor, coordinating with your fellow staff members, and mentoring student employees.

This is a full-time, 40-hour per week position. Specific hours vary from week to week, and extra hours may be assigned during busier times.

• Basic knowledge and experience maintaining & troubleshooting PCs, Macs, desktops, laptops, mobile devices, and networks.
• Working knowledge of multimedia event equipment, including sound systems, projectors, displays, conference phones, cameras, lighting, video conferencing systems, etc.
• Basic experience operating in a work order-based environment.
• Considerable customer service experience.
• Experience working with all levels of an organization, from front-line workers to the President & Board of Trustees.

General

• • Provides excellent customer service to the IT team, the APU Community, and external customers.
  • Manages equipment inventory, such as event A/V, installed classroom equipment, and University-owned computing & printing devices.
  • Actively communicates with customers in a timely manner in regard to the status of their support via email, phone, video conference, and in person.
  • Works with the team to continually improve and provide ownership of the team's products.
  • Creates and maintains support procedures and documentation.
  • Attends and participates in IT forums and meetings.
  • Stays current on technology trends through continued education and training.
  • Performs other duties as assigned by supervisor and other IT Leadership.

Supervisorial

• • Mentors and coaches student employees in a "hands-on" discipleship model.

Classroom & Events Support

• • Supports classroom and event equipment maintenance of APU's Azusa and regional centers.
  • Supports training for staff, faculty, and students on the use of classroom equipment.
  • Supports AV technology for campus events, including the request, design, customer training, setup, and teardown processes.

Computer & Device Support

• • Supports the University Digital Signage system.
  • Supports APU's computer fleet and other personally owned devices, including troubleshooting, diagnosing, imaging, repair, and inventory.
  • Supports APU's printer fleet, including basic maintenance and troubleshooting.
  • Promptly respond to and resolve customer problems related to the operation of all application software and operating systems.
  • Maintain a safe and secure environment for customer property and data.

Help Center Support

• • Performs Tier 1, 2, and 3 technical support via phone, chat, email, and in person.

Classroom & Event Technology Professional

• • Working knowledge with video conferencing, especially Zoom and Google Meet.
  • Working knowledge of audio/visual signal distribution, sound reinforcement, and lighting.
  • Experience working with media cables and connectors.
  • Familiarity with instructional technology hardware and software systems.
  • Knowledge of digital audio & video file formats.

Computer Support Professional

• • Working knowledge of setup, troubleshooting and configuration of personal technology, including laptops, computers, and various mobile devices and operating systems.
  • Knowledge on a wide range of computing hardware and software.
  • Ability to read and understand technical materials.
  • Familiarity with wired and wireless networks, domains, Internet Explorer/Firefox/Google Chrome, Windows and Mac OS, Google Apps, Microsoft Office suite, and VDI.

Support Center Professional

• • Effective written and oral communication skills.
  • Establish and maintain relationships and to work effectively with students and the public.
  • Familiar with using the Internet to quickly find information and solutions to problems.

General

• • Exceptional diagnostic, problem-solving, and analytical skills to resolve project issues and challenges.
  • Strong teamwork skills, both as a leader and supporter.
  • Ability to organize, prioritize, and delegate tasks from multiple concurrent projects and deadlines.
  • Must have a high level of independence and initiative.
  • Ability to teach knowledge and expertise to empower customers and student employees
  • Ability to work with and coach student employees.
  • Ability to establish and maintain relationships, and to communicate and work effectively with all levels of faculty, staff, students, and the public.
  • Excellent written and oral communication skills.
  • Valid driver's license with a clean driving record.
  • Ability to lift up to 50 lbs. frequently.
  • Displays accuracy and integrity of work that will represent the mission and values of the IT group.

• Must be in agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
• Requires excellent analytical and problem-solving skills.

• Repetitive hand motions at a computer keyboard.
• Considerable standing and walking to and from events around campus.
• Often required to conduct business at other offices and locations on campus.
• Occasionally required to conduct business at other offices of APU Regional Campuses.
• Driving APU-owned vehicles.
• Must be able to listen and speak effectively on the telephone.
• Must be able to reach, grasp, pull, bend, and lift up to 50 lbs. occasionally.

• As a member of IT, this position will constantly interact with the many hardware and software technologies listed throughout this job description.
• Proficiency with Google Apps and Microsoft Office.