Southern California HERC

Job Description

The Surgery Scheduler supports the physician and clinical staff in administrative related tasks to ensure clinic workflow. This position is responsible for the day-to-day assigned physician practice including management of physician practice clinical and surgery schedule. This role serves as a key point of contact in coordinating the patient experience within the practice through scheduling patient surgeries, outpatient procedures, provision of health education information and other related surgery and procedure scheduling tasks for various medical specialties of the Cedars-Sinai Medical Care Foundation.

Primary Duties & Responsibilities

Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, health clearancea for the patient. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.

• Reviews with patient the risks and benefits of surgery/procedure per Doctor?s orders, and will enlist the patient in the appropriate education classes prior to the surgery as directed by the Physician
• Serves as a primary point of contact for the patient, and will act as a liaison with the physician, patient and other departments both internal and external; Serves as a resource and support to the patients before, during, and after surgery.
• Ensures that all arrangements have been made for each surgical procedure including obtaining necessary special equipment requested by physician for specific procedures.
• Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries, and complaints, if needed, provides service recovery and/or escalate issues to the supervisor when necessary.
• Provides direct concierge coordination between office and patient designee.
• Manages physician referral work queues by completing referrals.
• Handles physician correspondence, forms and request for authorizations, and the physician?s calendar and other transcription needs as required.
• Prepares charts and reviews/performs/updates demographics and insurance information.
• Works with the billing team to provide information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.
• Collaborates with workers comp adjusters and case managers on worker?ss comp request for authorizations and will follow up to ensure completion of authorization and documentation.
• Provides clinical or administrative support based on operational needs.

Qualifications

Education:

High School Diploma or GED required

Experience:

Six (6) months experience as a Surgery Scheduler, Patient Service Representative, Medical Assistant in an outpatient or inpatient clinical, ambulatory service center or hospital setting required.

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About Cedars-Sinai Medical Center

Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competi...tive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.

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