Job Title: Spartan Connect Early Alert Coordinator
Job ID: 25165
Full/Part Time: Full-Time
Job Code: 3084 Student Services Professional III
Department: Peer Connections
About the Position
Under the supervision of the Director of Peer Connections, the Spartan Connect Early Alert Coordinator develops and coordinates Spartan Connect, a campus-wide early alert program that provides outreach and assistance to students identified by a faculty or staff member who may be experiencing academic and/or personal difficulties. This position contributes to student success, including retention and persistence, by ensuring that students who may be at risk are contacted and provided resources/support. The coordinator monitors alerts that come in from faculty and staff about specific students and helps develop protocol to ensure responses. The coordinator evaluates the information provided by the faculty or staff member and refers the student to the appropriate resource including but not limited to a College Student Success Center; Academic Advising & Retention Services; EOP, Student Athlete Success Services; Financial Aid & Scholarship Office; Peer Connections; Counseling & Psychological Services; Career Center; Student Health Center; Student Involvement; University Housing Services; Accessible Education Center; Student Conduct & Ethical Development; SJSU Cares; and/or Undergraduate Studies. If appropriate, the Coordinator may first reach out to the student to better ascertain their needs in order to identify the best resource. The referral is noted in Spartan Connect so follow up can be tracked. The Coordinator ensures that follow up occurs with the student in a timely manner. The Coordinator also notifies the faculty and staff member submitting the early alert that the student has been contacted. In collaboration with the Director, the Coordinator establishes protocols and metrics for response time as well as provides summary reports on a regular basis. The Coordinator provides training to faculty and staff as well as leads outreach efforts to promote Spartan Connect usage. The Spartan Connect Coordinator position is characterized by assignments requiring independent judgment, problem solving, knowledge of campus resources, positive working relationships with a number of offices across campus and administrative skills. Work assignments can be sensitive in nature and require considerable administrative follow up to integrate solutions throughout the university.
SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.
It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.
Internal Number: 25165
About San Jose State University
San Jose State University is a destination for dreamers, innovators and high achievers. Our campus sees countless new discoveries every day?from faculty members cutting-edge research to students who discover new passions in the classroom. Discover SJSU by learning about the university's history or finding out what's happening on campus today.