The incumbent serves as a member of the Customer Service Desk at Facilities Management, providing first-line contact with campus customers and Facilities Management personnel. Acts as key contact for problems and inquiries related to campus facilities. Uses analytical skills to determine nature of calls and exercised judgment as to urgency of request. Processes service requests into computer database, verifies accounting data, and initiates corrective action with appropriate Facilities Management personnel for problems of varying complexity concerning maintenance needs on campus. Maintains a positive and working relationship with customers as well as with Facilities Management personnel.
May be required to work outside shift times as needed for coverage of the service desk.
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
Salary: Range $22.56 Total Hours: 7:30-4, M-F Career Position. Must possess valid CA driver's license and participate in the DMV Employee Pull Notice program. Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts. Please attach your resume.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.