Under general supervision this position will provide administrative and scheduling support for the Quality Assurance Office and the Service Desk under the Quality Assurance Director.
Typically a high school diploma or equivalent experience. Incumbent will be expected to continue upgrading knowledge, skills, and abilities.
Minimum 2 years' experience in a customer service setting. Experienced in higher education call center environment setting desired.
Demonstrated knowledge in the principles of organization. Knowledge of various aspects of customer service management. Ability to work as part of a team. Ability to communicate well with a diverse population of faculty, staff, students, all levels of administrators, and others using tact and diplomacy at all times. The use of equipment and facilities. Ability to simultaneously work on multiple tasks with varying deadlines. Demonstrated ability to solve problems and flexibility in handling last minute changes.
Exemplary communication skills (both written and oral).
Demonstrated computer competency and knowledgeable in Microsoft Office Suite.
Founded in 1911, LMU is a premier Catholic university rooted in the Jesuit and Marymount traditions. Our enrollment includes 5,962 undergraduate, 2,129 graduate and 1,278 law school students. Our 142-acre bluff-top campus is located in West Los Angeles and is among the nation's most beautiful and green campuses.