Minimum three (3) yearsâ experience within the Patient Financial Services field
Experience in hospital-setting a plus
Bilingual in English and Spanish- written and verbal
Strong critical thinking and problem solving skills and abilities
Excellent communication skills, interpersonal and organizational abilities
Knowledge of office practices and procedures, including Microsoft Office
Knowledge of business letter writing and ability to initiate correspondence independently.
Ability to interface with all levels -physicians and their office staff, hospital staff, patients and family members.
Preferred: Knowledge of billing processes, 501r Financial Assistance (FA) requirements and regulations preferred. Knowledge of medical terminology preferred.
LA City Fire and Safety Certification. If no certification upon hire, must be obtained within 30 days of hire and maintained by renewal before expiration date.Â
The Financial Assistance Coordinator (FAC) will manage the entire financial assistance process for all Hospitals under Keck Medical Center of USC: Keck Hospital, Norris Cancer Hospital and Verdugo Hills Hospital. FAC will review printed financial assistance applications and determines patient's eligibility for the program based on the hospital's Financial Assistance Policy and 501r compliance. The FAC will be responsible for communicating with patients and their families if documents are missing or lacking. The FAC notifies patients by letter of approval or denial and manages all accounts accordingly. Responsible for reporting and communicating to all Bad Debt vendors and USC Care monthly. The FAC will also be responsible for maintaining the FAA log and communicates necessary reports on a monthly or as needed basis.
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.