To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
GENERAL JOB SUMMARY: Lead Server for banquets and serves as supervisor of other banquet staff. This position serves as a trainer. Trainers are responsible for supervising the learning experiences of students and employees in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education.
Understand and apply "Serve Alcohol with Care" principles.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Train workers in proper operational procedures, functions, and explain company policies. This includes how to properly serve food in the banquet setting.
Observe and evaluate workers' performance to ensure quality service and compliance with specifications.
Meet with managers and other supervisors to stay informed of changes affecting operations.
Inform workers about interests and special needs of specific groups.
Resolve customer complaints regarding worker performance and services rendered in a polite, positive and timely manner. Apply customer/guest feedback to service improvement efforts.
Analyze and record personnel and operational data, and write related activity reports which include daily banquet checks, reconciliation reports, requisitioning beverages on ChefTec system and handling cash.
Regular and consistent attendance at work.
Perform other related work duties as assigned.
Welcome, value and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
Maintain compliance with required training as designated by supervisor.
Provide prompt and courteous service to all customers.
Ensure adherence to all regulatory requirements, including the health code.
UNIVERSAL CORE COMPETENCIES:
Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
Lead- regardless of title, through positive influence.
Position involves working in a business event setting. Occasional (10-33%) viewing equipment and other types of materials and other close visual work. Frequent (34-66%) reaching, sitting, pulling, grasping and pushing. Constant (67-100%) walking, standing, repetitive motion, talking and listening. The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
High school diploma or the equivalent required.
Strong written and verbal communication skills, customer service skills and knowledge, and good working knowledge of personal computers.
Previous bartending experience.
PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:
Preference will be given to those candidates with a post high school degree.
Preference will be given to those candidates with a minimum of two years full-time experience in a related hospitality setting or the equivalent education and related work experience.
EEO AA/STATEMENT: Kirkwood Community College declares and affirms that it values and respects diversity and inclusion in all College-sponsored events, all employment practices, and all educational programs and activities. The College will not tolerate unlawful discrimination or harassment of persons on the basis of race, creed, color, sex, sexual orientation, gender identity, marital status, national origin, age, religion, or disability. Anyone who has questions or complaints should contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, or by phone to (319) 398-5572, or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison Street, Suite 1475, Chicago, IL 60661-7204, Telephone: (312) 730-1560, Fax: (312) 730-1576, Email: OCR.Chicago@ed.gov
At Kirkwood Community College, we are focused on success. Whether you are a prospective student or parent, an employer or simply someone who cares about the growth and vitality of eastern Iowa—you have an energetic, committed partner with us at Kirkwood. Since the mid-1960s our graduates have worked, raised families and prospered in this area. More than 70,000 of these grads have applied their academic degrees to work in a host of fields. Tens of thousands more have enjoyed life-enriching experiences through our Continuing Education programs. As our college has grown, so have the tools and facilities to meet the changing needs of our Creative Corridor. A key part of that growth in service is our network of regional centers. Kirkwood employees have long set the standard for innovative talent, visionary spirit and overall excellence in their work. Being part of Kirkwood means being part of a deep commitment to the success of every student, every day.