The office services coordinator for the Regional Campus is responsible for coordinating and executing designated services for students, prospective students, staff, and faculty of the regional campus. This position reports to the Assistant Director, Associate Director, or Director.
Bachelor's degree required.
1-3 years of administrative, customer-service related experience.
Experience in higher education preferred.
Primary Duties/Essential Functions
Coordinates designated customer service functions of the regional campus under the direction of regional campus leadership.
Directs routing of incoming telephone calls and "walk-in" prospective student inquiries. Accurately responds to/directs student inquiries and questions.
Collaborates regularly with appropriate program directors and department chairpersons for purposes of maintaining currency of information for programs offered at the campus.
Provides staff support and assistance to the regional campus director as needed.
Consistent use of University database system.
Entering of prospective student inquiries into University's database system.
Facilitates transmission of information to students regarding academic program changes, student related deadlines, and other pertinent regional campus information.
Receives and consults with students and refers individual situations to regional campus program representative(s) or appropriate staff member for further follow-up.
Assists campus-assigned faculty with duplication requests, classroom instructional equipment use, and related tasks.
Partners with Graduate and Professional Center Client Services in order to provide the most up to date enrollment, academic, and university service department information to students.
Proctoring of student examinations.
Requires availability to work evening hours at the regional campus.
Promotes a positive and professional environment.
Performs other related duties as assigned by the regional campus director/associate director/assistant director.
Responsible for daily electronic timekeeping as it applies to the scope of this position.
Regular, punctual attendance as required by the supervisor based on department needs.
Good organizational skills
Client centered and customer service oriented
Good problem solving/resolution skills
Effective verbal and written communication skills
Exceptional listening skills
Ability to balance and process a variety of tasks and demands
Data entry/typing experience
Ability to maintain the integrity of confidential information
Knowledge of office practices and computer operations
Ability to work under pressure to meet deadlines
Ability to work independently and as integral team member
Strong interpersonal and networking skills, including ability to work effectively with students, prospective students, faculty, staff, and immediate supervisors
Ability to exercise good judgment and discretionary skills regarding when to act independently and when to consult with others prior to taking action.
Presents self in a professional manner reflecting the goals and standards of APU.
In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
Proficient in Google Apps., Microsoft Office, Word and Excel.
Familiarity with PeopleSoft or another Student Information System is preferred
Azusa Pacific University is acting as an Employment Agency in relation to this vacancy.
Azusa Pacific University is a comprehensive, evangelical, Christian university located 26 miles northeast of Los Angeles, California. A leader in the Council of Christian Colleges and Universities, APU is committed to excellence in higher education. Offering more than 100 bachelor's, master's, and doctoral programs on campus, online, and at seven regional centers across Southern California, APU continues to be recognized annually as one of America's Best Colleges by U.S. News & World Report.