The Clinical Operations Supervisor, RN is responsible for supervising the clinical staff and clinical operations of the Cedars-Sinai Medical Group offices by performing the following duties personally or through assigned personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Supervises all clinical operations and administrative responsibilities including back office and radiology staff of the medical practice(s).
· Assists in the development, review, and revision of standard operating policies and procedures in collaboration with senior management.
· Oversees and maintains necessary staff certifications and licensing requirements.
· Oversees, and as necessary, performs administrative functions to include answering and triaging telephone calls for patient care matters, chart preparation for clinical care, maintaining and filing medical records, and assisting with appointment scheduling.
· Coordinates, or serves as liaison, for administrative support activities including facilities management, pharmacy, utilization management, quality management, risk management, human resources, and payroll.
· Controls wage and non-wage expenses including pharmacy and medical supplies in accordance with the budgetary guidelines set by the Organization.
· Works in a collaborative role with other managers and related offices or organizations.
· Performs nursing tasks and functions within the scope and practice of RN licensure.
The Clinical Operations Supervisor directly supervises back office (LVN, Medical Assistant and Radiology Tech) personnel, and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include:
· Interviewing, hiring, and training new employees.
· Planning, assigning, directing work and determining work hours.
· Appraising performance and assist in staff development.
· Rewarding and disciplining employees.
· Addressing patient, physician, and staff concerns and resolving problems accordingly.
· Managing payroll, monitoring employees' accruals and time off, and overtime usage.
· Ensuring a safe environment for staff and patients; participate in organization's safety committee and implement recommendations as required.
· Understanding and enforcing the organization's patient care standards and requirements, including areas such as safety and quality assurance as is appropriate.
· Manage the physician and nurse's schedules to provide quality care and services, recommending schedule improvements as needed.
· Assist Senior Management with the monitoring of performance measures and designing methods for improving the quality of care and service delivered in our physician practices.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research... and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.