The Office Services Supervisor works under the general direction of the Associate Director, Neurosciences and is accountable for supervising the clerical/administrative staff and day-to-day office operations. The position sets work schedules, approves time off and ensures coverage so that the service line's responsibilities to its employees, physicians and patients are met. Supervisor is also the security contact for the department for all new and changes in CARS. The position interviews and recommends hires, conducts or oversees orientation, training/coaching/compliance; conducts performance appraisals and recommends merit increases; coaches, counsels and initiates corrective action as required. Hold monthly meetings with Patient Services Representatives (PSR) and Academic Management Assistants (MA) to ensure all competencies and licenses are current for the faculty / practices they support. Oversee and maintain all faculty and academic, employee files for accuracy and completion and to update all staff on mandatory requirements set by CSMC. Point person for resources to the PSRs and Academic MAs, resolves personnel and payroll and administrative operational issues; administers human resources and payroll functions for the department; seeks guidance as necessary from Human Resources and Payroll. Collaborates with physicians and clinical staff to ensure procedures and processes promote operational efficiency and patient satisfaction. Responsible for identifying and improving administrative procedures and processes that promote accuracy and efficiency, in addition to supporting our patient experience goals.
Additionally responsible for overseeing the department PSRs and MAs; monitoring the ACD system to ensure incoming calls are answered efficiently and step in to assist as needed; resolve any patient complaints / inquiries that require supervisor attention; assist with liaising between the clinic staff and back office staff to ensure patients are appropriately scheduled; oversee referral work queue and manage team to ensure that all authorizations for new appointments are obtained; manage process for patient documentation scanning to our HID department; liaising between other departments (registration, imaging, cancer center, etc.) to ensure that interdepartmental workflows are seamless.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research... and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.