Job Requisition Number: 26247. Internationally recognized for its excellence in patient care as well as its leadership in vision research, the UC Berkeley School of Optometry and its Meredith W. Morgan Eye Center clinics provide comprehensive eye care to members of the Berkeley campus and the local community. More than 80,000 patients visit each year. Learn more at http://www.caleyecare.org/
Reporting directly to the Associate Dean for Clinical Affairs, the Patient Services Manager reports directs the day-to-day operations of the Minor Hall clinics. Oversees operations of the front desk, eyewear center, cashier, insurance, and medical records. Develops processes to ensure patient/customer service needs are met with speed and accuracy and issues are resolved. Assists management with decisions on appropriate clinic set up, goals, objectives, policies, and identifies when adjustments are in order and makes recommendations to improve processes and patient flow.
Key Responsibilities •Ensures daily deposit of revenues are prepared and reconciled. Has overall responsibility and oversight for verification of insurance coverage, proper posting of charges to patient ledger, and collection of patient balances at the time of service.. •Assists management in the review, development, and setting of patient services department performance goals. Works with clinical faculty to ensure quality patient care and services are provided. •Manages the patient services activities of the clinic. Supervises operations of the patient services supervisory and clerical staff to include recruiting, training and evaluation of staff. Insures adherence to labor contracts and UC polices by working with human resources and labor relations departments. . Oversees the scheduling of staff work assignments, reviewing, and approving staff leave, ensuring proper staffing levels for clinic operations. •Achieves performance goals by gathering and analyzing operational performance metrics, planning and assigning appropriate staff levels, and reviewing and defining work process. Organize workflow to achieve maximum efficiency and patient satisfaction for vision care services. Analyze workflow and activity and implement measures to improve related patient services. Manages patient communications, addresses and resolves patient complaints.•Operational experience in areas of vision care or medical practice to include, human resources, patient accounting, patient services, insurance and billing, and operational knowledge of vision or medical clinic •Experience in clinical support operations and staffing •Knowledge of vision care principles, procedures, and current procedural terminology, and ICD-9 •Knowledge of current applicable HIPAA regulations governing the privacy and security of patient information •Strong customer service skills •Ability to work with a highly diverse population of patients, staff, faculty, and students •Strong management and decision-making skills •Excellent written and oral communication skills •Knowledge of health care and health sciences policies and practices •Experience in supervising diverse staff and planning, organizing, and delegating workload •General knowledge of accounting practices and procedures •Strong leadership and team-building skills. •Must be able to thrive in a busy, fast paced environment with shifting priorities •Knowledge of government reimbursement regulations and requirements To be eligible to work, clinic employees must comply with all UC Berkeley Optometry Clinic annual immunization and medical screening requirements, trainings, and University and School policies.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.