The College of Arts and Sciences at the University at Buffalo is seeking an Instructional Support Technician. The Instructional Support Technician provides technical support for the College of Arts and Sciences using computing and information technology to fulfill the University's research, instruction and public service missions.
In this position, you will:
work as a member of a team in a Windows and MacOS environment providing technical support for macOS and iOS devices.
perform a variety of computer-related support tasks, and respond to College of Arts and Sciences Educational Technology (CASet) work orders for support of macOS computer systems
provide support for the college-wide desktop refresh and department equipment purchases by imaging, deploying, personalizing, and maintaining macOS computers; support CASet with on-going macOS project work
provide end-user assistance involving analysis, identification of problem or need, implementing solutions and required system adaptations
perform other duties relevant to the area of technical and software support within CASet (e.g., tracking the resolution of technical issues, authoring documentation, identifying processes for continued service improvement, etc.).
The nature of the position requires analytical thinking skills, the ability to draw analogies to troubleshoot and resolve problems, and the talent to anticipate customer needs. Effective time management and the ability to prioritize are essential as multiple technical issues may arise with little or no warning and the nature or extent of the problem.
The Instructional Support Technician must continually remain proficient with state-of-the-art-technology for relevant computing platforms, operating systems, applications, procedures and techniques.
Strong analytical, self-management, and interpersonal skills are required. System analysis, design and programming/scripting experience with client-server technologies are required. Strong organizational skills, attention to detail, and the ability to work on a team and independently are critical.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Bachelor's degree in Computer Science, MIS, Education Technology, or a related field is required.
Required experience includes at least two years of direct technical support experience in the computer field in a large TCP/IP, Active Directory setting; experience with macOS workstation and imaging support, demonstrated ability to diagnose problems and perform maintenance on personal computers, notebook computers, wireless devices, application software, operating systems and related peripheral devices; experience implementing secure computing technologies and practices (anti-virus, firewalls, security polices, automated patching, configuration profiles, file system permissions); familiarity with Domain Name Service, TCP/IP, and Network Services; proficiency with Microsoft Outlook, Word, Excel and other Microsoft Office productivity tools.
Must have an understanding of TCP/IP, Active Directory, and computer imaging tools. The individual should possess and demonstrate strong analytical skills, organizational skills, excellent written and verbal communication skills, customer relation skills, the ability to multi-task, proven problem solving skills, and be able to prioritize the work assigned to them.
Experience in a higher education setting is preferred.
The University at Buffalo is SUNY’s most comprehensive public research university, and an outstanding place to work. UB amplifies ambition for faculty and staff by offering endless possibilities to achieve more. Here, people from all backgrounds and cultures challenge and inspire each other to discover, learn and succeed. Dedicated staff and engaged faculty collaborate to further knowl¬edge and understanding, and develop tenacious graduates who are valued for their talents and their impact on global society.