Position Summary: Incumbent serves as first point of contact for patients in the ambulatory clinics. Enters patient data to the registration system and verifies insurance and/or third party coverage. Handles inbound and outbound calls to patients to effectively schedule, confirm, modify or cancel appointments as a result of operational changes or patient request. Performs general clerical and reception duties.
Rate Minimum $19.30 Midpoint $21.66 Maximum $24.02
Required Qualifications:Ability to effectively read, write and speak EnglishAbility to establish and maintain effective working relationships across the HealthSystemAbility to maintain a work pace appropriate to the workloadAbility to make simple calculations and perform simple mathDemonstrated experience using a computer, including data entry and retrievalDemonstrated experience using multi-line telephone systemDemonstrated experience using office equipment such as a printer, copier, fax, scannerMinimum 6 months experience working in a customer service position plus 6 months in a call center setting/clinical setting with high call volume; OR 12 months experience working in a call centerMust demonstrate customer service skills appropriate to the jobMust possess the skill, knowledge and ability essential to the successful performance of assigned duties
Preferred Qualifications: Bilingual skill in Spanish or Vietnamese or ChineseDemonstrated experience working in a hospital or medical office settingDemonstrated experience working in registration, scheduling and/or authorization processDemonstrated experience working with a patient registration software systemDemonstrated knowledge of insurance programs and/or government programsDemonstrated knowledge of medical terminologyKnowledge of University and medical center organizations, policies, procedures and forms
Physical, Mental & Environmental Demands:To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI's unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities.