The Customer Service Representative is responsible for providing direct service to students and their families in regard to the financial aid process and advises them in all phases of the aid application and delivery system. This position will provide information in accordance with state, federal, and institutional policies governing financial aid.
High school diploma plus one year of related experience in higher education, financial aid, or equivalent combination of education and experience. Ellucian experience preferred.
Working knowledge of Title IV programs and federal and state regulations preferred
Customer service experience
Knowledge of integrated financial aid systems, Ellucian/Colleague preferred
Working knowledge of Microsoft Office
Must be organized, detail oriented, able to multi-task and work independently
Ability to work well under pressure and in a fast-paced environment
Accuracy and attention to detail are imperative
Ability to collaborate with others and exercise sensitivity to matters of confidentiality
Excellent communication and presentation skills
Commitment to student service
Ability to work evenings and weekends as needed
Answers general and specific questions concerning financial aid and Stevenson University
Evaluates caller needs and provides responses and solutions or determine the call should be researched by other staff members
Provides follow-up to all inquiries when needed
Assists students and parents in the completion of financial aid forms
Assists the financial aid staff in returning phone messages
Codes and scans documents essential to the financial aid processing into our systems (Colleague, Docescan)
Serves as the first line of contact for the financial aid office to students, parents, faculty, staff, and members of the community
As Maryland's third-largest independent university, Stevenson serves more than 4,400 students pursuing bachelor's, master's, and adult undergraduate degrees in the classroom and online. Founded in 1947 as Villa Julie College, the University is committed to providing a career-focused education and to offering programs that ensure our students' success in an increasingly dynamic job market.The University imbues its emphasis on career throughout the educational experience, from coursework to experiential learning. In addition to providing students with a quality liberal arts education, the University also stays true to its tagline, "Imagine Your Future. Design Your Career." Stevenson graduates gain the knowledge and skills that they can apply to not just their first job or graduate course but also carry with them throughout their lives. This promise is made explicit through the Career ArchitectureSM model, which carefully mentors students through a process of learning who they are within a framework of theory, practice, and mentoring. Stevenson has historically high job and graduate school placement rates for its students, helping them find success by starting their careers or by ente...ring graduate school for continuing their education. In 2013, the Maryland Career Development Association (MCDA) recognized the impact of the Career Architecture process by awarding Stevenson with its annual MCDA Organizational Career Planning Award. This award recognizes an institution that has developed an excellent program for career development within the organization.