Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 a.m. The incumbent will be expected to work evenings and weekends on occasion.
First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning May 8, 2018.
POSITION SUMMARY: Under the general direction of the Dean of the College of Arts & Letters, the Student Services Professional III will perform complex professional student service work characterized by independent student advisement and guidance in individual and group settings to undergraduate students, with the goal of promoting student success.
The Student Services Professional III will provide day-to-day academic advising to undergraduate students using basic counseling techniques and may concern career, academic, learning, campus life and/or related issues.
Such advisement includes class schedule preparation, education and career goals, PAWS review and interpretation, degree plan updates and suggestions and alternate solutions to problems as they arise.
Assist with the delivery of Student Orientation Advising and Registration (SOAR), and other programs for new and continuing students.
Participate in recruitment activities such as Transfer Day, PAES, and Coyote Connect.
Run regular weekly reports using EAB/CAMPUS, PeopleSoft and other tools, as needed to identify students who need help and use that information to deliver service.
Establish effective and meaningful relationships with students; collaborate with faculty and staff from academic departments and other units to facilitate effective advising and degree progress for students.
Oversee the College of Arts & Letters' Advising Center and supervise the peer advisors and student assistants working in the center; provide training and development to the peer advisors for techniques on advisement; coordinate scheduling and monitor attendance of the peer advisors.
As a member of the Dean's Office, the incumbent will monitor and approve/disapprove student petitions to add classes, drop classes, and allow course overloads.
Other assignments include attending committee meetings such as SOAR, PAES, University Academic Advising Council (UAAC) and/or other committees related to advising and student success.
At least three years of professional experience in one or more student service areas is required.
A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related.
Knowledge and Abilities:
Possess a working knowledge of applicable university and federal policy and procedures.
Applicants must demonstrate the ability to gather and analyze data, reason logically, draw valid conclusions and make appropriate recommendations.
Applicants must possess the ability to participate in and contribute to group meetings and establish and maintain a cooperative working relationship with students, staff, faculty, and administrators.
The successful applicant must have working knowledge of computer software applications.
Applicants must possess excellent communication skills--both verbally and in writing-- and the ability to interact appropriately and effectively with people from diverse backgrounds.
A Bachelor of Arts or equivalent degree from an accredited university is preferred.
A Master's degree (particularly in Counseling, Clinical Psychology, Educational Psychology or related discipline) is preferred.
Proficiency in one or more other languages is preferred.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.